Privacy Policy

1. Introduction

NayaSafar Group (“NSG,” “we,” “us,” or “our”) provides study abroad consultancy services. This Privacy Policy explains what personal information we collect when you use nayasafargroup.com, how we use it, and the choices you have. By using this website or submitting your information through our forms, you agree to the practices described here.

2. Information We Collect

When you fill out a consultation or contact form on our website, we collect:

• Contact details — full name, email address, and phone/WhatsApp number
• Study preferences — destination country, intended intake timeline, and English proficiency test status
• Technical data — IP address, browser type, device information, and pages visited, collected automatically through analytics tools

We do not collect sensitive personal data such as passport numbers, financial account details, or academic transcripts through this website. Any such documents are collected separately and directly during the consultation process, with your consent.

3. How We Use Your Information

• To respond to your consultation request and contact you via call, email, or WhatsApp
• To send relevant information about study destinations, intakes, and visa guidance via email
• To maintain internal records of your inquiry and consultation status
• To improve our website and services based on how visitors use them

We do not sell or rent your personal information to third parties.

4. Third-Party Services We Use

To operate our website and manage inquiries, we use the following third-party services, each of which processes data under its own privacy policy:

• Zoho CRM — to manage and track consultation inquiries
• Brevo — to send email updates and follow-ups you’ve consented to receive
• Google Analytics (GA4) & Google Tag Manager — to understand website traffic and usage patterns
• Microsoft Clarity — to analyze on-site behavior through anonymized session recordings and heatmaps
• Make.com — to securely route form submissions to the services above

5. Cookies

We use cookies to operate essential website functions and to understand how visitors interact with our site. You can manage your cookie preferences at any time through the cookie consent banner shown when you first visit our website.

6. Data Retention

We retain your personal information for as long as necessary to respond to your inquiry, provide our services, and comply with applicable legal obligations. If you no longer wish for us to retain your information, you may request deletion at any time using the contact details below.

7. Your Rights

Under applicable Indian data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us using the details below.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will reflect the most recent revision.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us: